One place for every conversation
Respond quickly without stepping on a teammate’s work.
Route messages, assign owners, use saved replies, and keep customer history beside each thread.
Assignment rules
Configure assignment rules around your workspace, brand, and approval policy. Changes remain visible in the activity log.
Internal notes
Configure internal notes around your workspace, brand, and approval policy. Changes remain visible in the activity log.
SLA tracking
Configure sla tracking around your workspace, brand, and approval policy. Changes remain visible in the activity log.
Practical next step